Terms and Conditions
All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications and colours may vary slightly.
Your full order will be despatched together, unless we notify you regarding low stock. Where possible, please let us have contact telephone number and full postcode to prevent delivery delays.
A receipt/invoice will be despatched with all orders.
We are extremely conscious of environmental issues and make every attempt to recycle all packaging. If your order appears to be packaged in a used cardboard box then you are not mistaken. We reuse packaging whenever possible and dispose of all packaging that may not be reused at our local recycling plant. Please help us protect our environment by disposing of your packaging with care.
All our jewellery is classed as costume jewellery and any reference to gold or silver is a reference to colour only and NOT base metal.
Goods may be returned in "New/Unused Condition" within 14 days of receipt. Customers must ensure the goods are securely packed (in the original packaging), complete with "Tags", where applicable, and are responsible for paying the relevant return carriage costs. If the goods are returned in "New/Unused Condition" a refund of the full cost will be paid through the original Credit/Debit Card system. Please note that the price you are charged for postage and packing is only a contribution to that cost, it is not the actual cost of sending your order to you.
This does not affect your statutory rights.
If the product delivered is not what you ordered, or does not correspond with its description or is damaged on delivery to you, Decoflora will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. In the case of damaged products, delivered by Carrier, you must note the nature of the damage on the carrier's consignment note. In the case of damaged products, delivered by Royal Mail you should, where possible, make a photographic record of the damage and/or return the damaged goods to Decoflora to enable a compensation claim to be made. In either case you must inform us within three days of delivery, and make any returns within seven days of delivery.
Carriage charges on goods refused by the customer, will be charged to the customer.
Goods returned to us without our consent will be refused.
Prices are in UK pounds sterling.
All our prices are inclusive of VAT at 20%.
VAT registration number 996 8957 15
Whilst our on-line payment system, for Debit and Credit Card transactions, is extremely secure, we appreciate that some of our Customers would prefer to pay by cheque. Should you wish to pay by cheque please select the pro-forma option at the checkout or write or email us with your requirements, calculate the full order value - don`t forget the relevant postage - and make your cheque payable to Decoflora Limited, print your cheque guarantee card details on the back of the cheque and submit to Decoflora, Units 6-8 Solway Road, Clay Flatts, Workington, Cumbria CA14 3YA
If paying by cheque, goods will be dispatched once funds have cleared.
Credit Card Security
All credit card numbers are encrypted in e-commerce software and are not held in clear text on any web site.
We do not disclose purchaser`s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Customers who place orders fully accept our trading terms.