Delivery Informations

Delivery Information

We aim to dispatch all orders please pre 2pm Monday - Friday on the day of the order, stock levels permitting.

If an item is out of stock and is expected within one week we will hold your order and dispatch your complete order when the new stock is delivered (only if you have opted for standard delivery).

If an item is out of stock and delivery is not expected within one week we will contact you to discuss whether you wish to wait or would prefer a refund for the out of stock items.

We are happy to ship to an address other than your card registered address for your convenience.

 

Delivery charges
 

 

Standard (UK incl NI) - via 1st Class Royal Mail 1-3 days - £2.95

Next Working Day (Mainland UK excl Highlands and Islands) - via City Link or UPS - £5.95 (orders must be placed pre 2pm Monday to Thursday, orders placed pre 2pm Friday will be delivered followin Tuesday))

Saturday (Mainland UK excl Highlands and Islands) - via Royal Mail Special Delivery - £7.50


Next Working Day (Northern Ireland) - via courier £11.50

Scottish Islands and Highlands and the following Scottish postcodes (HS1-9, KA27, KA28, KW15-17, PA10, PA41-49, PA61-78, PH42, PH43, PH44, ZE1-3) - £15 - 2-3 days via courier

Channel Islands - £12.50 (no VAT) Please be aware that import duty may be payable in the destination country. This charge will be invoiced directly to you by the carrier upon delivery. If you wish to know the amount chargeable please contact your tax authority


Republic of Ireland  - £15.00

Europe, USA, Canada and UAE - Please add your purchases to the shopping basket and select you destination country to see the relevant charges. Volumetric weight restrictions apply. We will endeavour to pack your order in the smallest possible box to comply with these restrictions, however, should your order exceed the volumetric limit we will contact you about possible additional shipping costs before processing your order. Please be aware that if your country is outside the EU you will not be charged UK VAT but you may incur import duty in your country. This charge will be invoiced directly to you by the carrier upon delivery. If you wish to know the amount chargeable please contact your tax authority.

If your country does not appear on the 'country' drop down list we regret that we are currently unable to send our products to you. Please send us a message via our 'contacts' page and we will try and send you an individual quote.

Please note that there will be no despatch or delivery on Bank Holidays.
 

FINALLY goods are signed for at the time of delivery you must check that:

you receive the number of parcels that you sign for
no parcels are damaged or missing
any shortages or breakages MUST be notified within 24 hours of delivery, and any consequent returns made within seven days of delivery

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Decoflora Limited, Registered in England, Company Number 7053110, VAT Registration Number 996 8957 15.
Registered Office: Units 6, 7 & 8 Solway Road, Clay Flatts, Workington CA14 3YA. Website Maintained By Tristar Web Solutions Ltd.
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